TERMS AND CONDITIONS
SERVICE AGREEMENT, INFORMATION AND TERMS AND CONDITIONS FOR HAIR, MAKE UP, BROWS & LASHES – BONNYS WONDERLAND
1.0 Terms of Booking
Booking form conditions and cancellation policy.
By paying of a non-refundable deposit or booking an appointment online via our booking system, you will be agreeing to these terms and conditions. If you book online you will tick a box that you will agree to these terms. before booking.
We understand that sometimes your requirements may change and we will do our upmost to accommodate the changes you wish to make. Please read our cancellation policy and reschedule appointments.
Bonnys Wonderland & Therapists will work with you to try and secure a suitable date for you to have your appointment. A non-refundable deposit of 30%* ( *Minimum £ 10.00) of the booking price has to be paid to secure your booking. Your appointment will be held for 72 HOURS. If the deposit is not received within this time, the appointment will be released, if you have trouble with a payment, please notify us asap.
Once we receive the deposit; we will send a booking confirmation via text or email.
We accept online payments, cash, PayPal* , online banking, card payments and Bank transfer, a receipt of the payment will be provided on request.
1.1 RIGHT OF CHANGE
Bonnys Wonderland & Team reserves the right to make changes to the terms and price lists of services without notice. If changes are made you will be notified as soon as possible.
The booking of the event is only reserved once the client has paid the non-refundable deposit or booked their appointment online to/with Bonnys Wonderland.
Arranging a trial does not reserve Bonnys Wonderland services for the event.
Appointments must be arranged at a time convenient for Bonnys Wonderland and Staff and are held in our premises. Otherwise, a call out charge will be applied of 0.45ppm. The client must state clearly if he / she prefers the appointments outside the salon, otherwise the appointment is automatically booked for the salon.
The Payment must be made for any service either prior to, or on the day. Failure to make payment may result in court action. The deposit paid by the client will be deducted from the final balance due.
Payments can be made Cash, via Bank transfer/online banking, by card or PayPal*. The details will be shown in our Booking Forms and Invoices.
1.3.1 PayPal & Card Payments
Please be aware that we will charge a small fee, if you pay via PayPal or Card. By paying the deposit you agree to our Terms & Conditions.
A travel charge will be made, that is based not only on mileage but also on time taken to travel. This fee once set is non negotiable. The right to refuse to travel is withheld.
The client has to pay for Bonnys Wonderland travel expenses and extra costs, for example flight/ferry/taxi and if needed accommodation.
Parking charges are charged to the client. Please contact us prior if there is limited parking as we carry a lot of equipment, if we are unaware then this may cause delay.
To avoid any extra charges, please make sure there will be parking available & reserved.
*Longer Journeys– Quote available on request for journeys of two hours or more.
1.5 RESPONSIBILITY OF THE CLIENT
The client shall inform Bonnys Wonderland of any issues that may affect the use of any equipment or products. It is the responsibility of the client to inform Bonnys Wonderland of any known skin sensitivity, allergy, health conditions or any concerns regarding medication that may cause a contraindication to skin products. All details are treated as confidential. Where possible, Bonnys Wonderland will choose products that should suit your skin type according to the information provided. Everyone’s skin is different and it’s possible to be allergic to anything at any time in your life. The products selected and agreed upon during the trial will be the products that will be used on the day of your wedding. Bonnys Wonderland is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee. The makeup artist reserves the right to refuse service to the client or members of the party for, but not limited to, abusive and threatening behavior. We do also have the right to cancel the appointment on the day if the client shows up drunk or on drugs. Please also make sure you plan enough time for your appointments.
1.6 GIFT CARDS/ VOUCHERS
All Gift Certificates are dated and expire 12 months from the date of issue. Gift Certificates cannot be exchanged for cash. Gift Cards/ Certificates are non-refundable. Gift Cards/ Certificates are non-transferable.
The client agrees that the makeup artist may use any photography for publicity purposes which include but are not limited to the makeup artists website and social media pages. If the client does not want any photos taken, the client has to inform Bonnys Wonderland in writing.
1.8 CANCELLATION CHARGES
(Bridal Cancellation charges below – Bridal cancellation)
If for some reason you decide to cancel your booking, please be aware of cancellation fees. The following charges will apply: The percentages are the proportion of the total booking cost.
OUTSIDE THE SALON:
- 21-28 DAYS before appointment 30%
- 15-21 DAYS before appointment 40%
- 5-14 DAYS before appointment 50%
- 1-4 DAYS before appointment 100%
48 HOURS BEFORE Appointment. Otherwise a 50% charge will be applied 24 hours before appointment and 100% on the same day cancellation or non shows.
In the unfortunate event you have to cancel your booking, cancellations need to be made within 14 days of the reserved date in order to avoid the cancellation fee, if the appointment is outside the salon. Unfortunately we had some problems with some of our bookings, (no show, last minute cancellations or missing appointments). Most of our clients book in advance up to a month, this is why we can’t fill the slot directly or at all. If we can fill the slot with our waiting list with a similar booking, you may not need to pay the full cancellation fee. A non refundable deposit is required on booking. This deposit secures your date.
If you have to cancel your booking, all waiting list members will be contacted in this instance. I always endeavor to get another booking but should this not occur you will be charged a cancellation fee.
The deposit is a non refundable payment as we are a small business. Thank you for your understanding. Please also see 2.1. Reschedule to avoid extra charges or loosing your deposit.
1.9 BRIDAL CANCELLATION
- 8 weeks before the wedding 30%
- 6 weeks before the wedding 40%.
- 5 weeks before the wedding 50%.
- 4 week before the wedding 100%
In the unfortunate event you have to cancel your booking, cancellations need to be made within 8 Weeks of the reserved date in order to avoid the cancellation fee. A deposit is required on booking. This deposit secures your date. Deposits are in cash,PayPal, card or via bank transfer only. Deposits are NON REFUNDABLE.
If you like to cancel for whatever reason, all waiting list members will be contacted in this instance. I always endeavor to get another booking but should this not occur you will be charged a cancellation fee.
2.0 GENERAL CANCELLATION INFORMATION
Cancellations by Bonnys Wonderland due to circumstances out of our control For example: Weather conditions, Flight cancellations, Road closures, Personal safety, unreasonable access e.g lack of parking within a reasonable radius with no warning, your deposit will not be refunded. If the booking is directly affected by circumstances beyond the control of Bonnys Wonderland including but not limited to the reasons mentioned above where possible Bonnys Wonderland will endeavour to rectify such situations, however, no compensation will be offered from Bonnys Wonderland side. It is strongly advised that you take out wedding or event insurance to cover you against these situations. Appointment/Trial no shows – If you fail to show at your trial appointment and have not cancelled/rescheduled within 48hours then you will be charged full price(100%) if not differently agreed to ( see cancellation policy). This money may be added to the total amount. ( see Cancellation fee)
In the event that the contracted Makeup Artist is unable to perform the services agreed upon due to an emergency, illness, or unexpected occurrence a trusted substitute Makeup Artist/ Hair stylist will be assigned and informed of the contracted and discussed arrangements. Bonnys Wonderland can send recommendations if for reasons listed above, but won’t take any responsibility for any other artists, as the bride or groom decides the booking with someone else on their own.
DELAYS: A late fee of £10 will be charged for every 15 minutes of delay when a client is late for a scheduled time or if scheduled makeup exceeds allotted time because of client delays. Bonnys Wondeland works back to back for bigger bridal parties.
2.1 Reschedule/ Change an appointment
Changes to your booking by adding another person to your original booking can only be accepted if time/resources allow. If you like to reschedule your appointment, this can be made 72 hours from your appointment. If you reschedule your appointment more than once, we may charge a reschedule fee of another 30%.
Group bookings: If for any reason you have to reduce the amount of people that you have booked for, you can do this within 8 weeks of booking to avoid charges. (See cancellation fee)
There can be no refunds on items listed on advanced invoice. Any items/services cancelled off advanced invoice less than 4 weeks (30 Days before appointment)* weeks before will be charged at full price.
2.2 HAIR STYLINGS
The prices for hair artistry are dependent on the length and style required. The more time consuming your style is the more you pay. Having very long hair, adding lasting curls to long straight hair, intricate plaiting, weaving, braiding etc will push your price to the maximum pricing level. It’s not common for me to make extra charges but please be aware.
As we have many requests for prices before giving a quotation suitable for the clients wishes; we have following start prices.
PLease ask for a quote
The minimum fee for a wedding day booking is £150.00. This is for makeover costs and trial* only and does not include travel charges, non returnable item costs or travel to church service.
Visit www.bonnyswonderland.co.uk/wedding .
Contact us for a free quotation.
*depends on the wedding package you book
You can book your trial any time with Bonnys Wonderland. Extra Trials for family/ guests / bride, will be charged with £50.00 per Person for hair/make up trials.
2.5 WEDDING STYLING DEPOSIT
£100.00 deposit is required on booking. This deposit secures your date. Deposits can be paid cash, via Bank transfer, card or PayPal* only. If you would like to cancel your booking, all waiting list members will be contacted in this instance. I always endeavour to get another booking but should this not occur you will lose the £100 deposit.
For weddings or bigger events / group bookings, if you have a larger bridal party/group booking and it occurs that one make-up artist is unable to ensure the bridal party is ready on time then Bonnys Wonderland can bring along an experienced team to assist. There will be a small charge to cover this, prices can be advised once the requirements have been discussed. Destination wedding surcharges will be discussed at the time of booking.
We kindly request that each client provide electronic photos of each person worked on. They can be emailed to email@example.com.
We do not accept last minute services* on the day of the event. Please make every person that needs service is listed on the contract. We need a certain amount of time per person to give quality service.
*If we have some time at the end of the agreed stylings, to do extra stylings, we can take last minute extra bookings – we don’t give any guarantee as our priority is the agreed booking.
2.6 BROW & LASH TREATMENTS
The client shall inform Bonnys Wonderland of any issues that may affect the use of any equipment or products. It is the responsibility of the client to inform Bonnys Wonderland of any known skin sensitivity, allergy, health conditions or any concerns regarding medication that may cause a contraindication to skin products. All details are treated as confidential. Where possible, Bonnys Wonderland will choose products that should suit your skin type according to the information provided. Everyone’s skin is different and it’s possible to be allergic to anything at any time in your life. The products selected and agreed upon during the trial will be the products that will be used on the day of your wedding. Bonnys Wonderland is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee. The therapist (the company Bonnys Wonderland and all Staff) reserves the right to refuse service to the client or members of the party for, but not limited to, abusive and threatening behavior, if the client is drugged or drunk.
Bonnys Wonderland will do a patch test every 48hours before treatment that the client has to sign and agree to.
3.0 IMPORTANT INFORMATION
*Important information: If any bridal party member /client has head lice on the day of the wedding/booking they will not be able to have their hair styled but will be charged.
If any bridal party member has cancelled last minute or doesn’t show up, Bonnys Wonderland has the right to charge 100% ( See CANCELLATION)
*products and responsibility of the client Prior to the trial.
it is the responsibility of the client to inform the makeup artist of any known skin sensitivity, allergy or any concerns regarding medication that may cause a contraindication to skin products. All details are treated as confidential. Where possible, the makeup artist will choose products that should suit your skin type according to the information provided. Everyone’s skin is different and it’s possible to be allergic to anything at any time in your life. The products selected and agreed upon during the trial will be the products that will be used on the day of your wedding. The makeup artist is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee.
3.1 REFUNDS ON ITEMS
There can be no refunds on items listed on advanced invoice. Any items/services cancelled off advanced invoice less than 4 weeks before or agreed to differently will be charged at full price or as listed ( see Cancellation).
3.2 GROUP BOOKINGS / BRIDAL PARTIES
Please be prepared to start when I arrive. All ladies receiving makeup should have a clean face & be ready to start. This is very important so we can stay on schedule, and I can finish applications in the allotted time. I will create a schedule for the day, and will send this by email to the Bride for review. I can/will work with your hair stylist (if another one is booked) in coordinating the schedule. Please include full name & all services needed. If any bridal party member has cancelled last minute or doesn’t show up, the makeup artist has the right to charge 100% ( See CANCELLATION) also see Reschedule and Change appointment.
We kindly request that each client provide electronic photos of each person worked on. They can be emailed to firstname.lastname@example.org.
We do not accept last minute services on the day of the event. Please make every person that needs service is listed on the contract. We need a certain amount of time per person to give quality service.
Bonnys Wonderland is a professional Makeup Artist, Hair designer, Brow & Lash Stylist and travels with a full range of equipment. Please be aware of extra charges (for example; extra bags checked in for flights). Bonnys Wonderland also provides a Chair and lights/table/mirror to her bookings. It’s important that the clients provide electricity. For smaller bookings please make sure you have a table and a chair available, that we can use. I take hygiene seriously. All brushes and makeup products are kept sanitary. All products are sanitised between every makeup application.
Bonnys Wonderland is working on her own and only takes other Make up Artist /Assistance if she got bigger groups for the day( see SURCHARGES)
“Over the years I know how many stylings I can do. Sometimes early starts are needed but we can discuss this at the trial. I feel very confident in what I do and I know what I am doing. “
3.5 LIMITATION OF LIABILITY
Bonnys Wonderland shall not exceed the charges paid under this booking agreement.
Bonnys Wonderland shall have no liability for any third-party (product/service) whatsoever regardless of cause, even if it has been recommended.
4.0 ONLINE SHOP
We offer our beauty brand Oh.Bonnie, Bonnie.Brows and Bonnys Wonderland in our online shop. Our products are also available in our store. We also offer HD Brow & Andmetics Products as a HD BROW and Andmetics Stockist.
Shipping and Importation or certain products
The purchaser remains responsible for all charges and fees incurred.
Confirmation of Order
All orders placed are an offer of purchase and are subject to acceptance by Bonnys Wonderland. If an order is not accepted a full refund will occur at the earliest possible convenience. Please be aware that the products have to be unopened (!) and unmanaged to be returned and receive a refund.
Bonnys Wonderland reserves the right to refuse an offer for any reason including technical or content errors, including items erroneously appearing in the cart due to browser cache.
Bonnys Wonderland is under no obligation to ship any goods ordered until payment for those goods has been received. In the event of the requested goods being unavailable Bonnys Wonderland may cancel the transaction and offer a full refund, or may at its discretion offer a product of similar value.
Purpose of Goods
Upon purchase of goods, the buyer agrees to use the products only for their intended purpose and for their personal use. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use.
Questions as to use can be directed to Bonnys Wonderland via their contact details.
Advice and Information
The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use.
Links to Other Sites
Bonnys Wonderland maintains links to other web sites but makes no representations as to the accuracy of the material therein, and is not responsible for the content and conduct of these sites, nor of any goods purchased on these sites.
Conclusion of Transaction
The agreement for sale is concluded only when goods are handled over to the designated carrier. The title of the goods supplied does not pass to the customer from Bonnys Wonderland until the full amount is paid to Bonnys Wonderland.
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise. We also reserve the right to make changes and corrections in prices, products, and specifications without notice, this includes our Bonnys Wonderland VIP Club membership fees.
Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. However, there may be misprints, human errors, and omissions.
Colour on a computer monitor varies. Please have this in regard when receiving colour swatches.
Products may not be available or as described. We endeavor to ensure that details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Information may be out of date. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order.
Manufacturer & Supplier
Our Products are manufactured in the UK and are vegan friendly and cruelty free.
SHIPPING from Highlands, Scotland
ORDERS & PAYMENTS
Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock.
You will receive an order confirmation via email upon receipt of your order and successful processing of your payment. For overseas customers, depending on your method of shipping a tracking email may or may not be sent. All enquiries relating to your order’s shipping status can be directed to email@example.com
The prices of products and other charges displayed on the website may change at any time. Prices do not include shipping and handling costs. These charges will be shown at the conclusion of your shopping and will be dependent on delivery method and location.
5.0 Important information
Bonnys Wonderland is a fully credited, qualified and insured Therapist and Artist.
All treatments and services are handled and fulfilled with care and professionalism.
Bonnys Wonderland is working to the highest standards of Hygiene in and outside of the Salon.
Bonny Watkins, owner of Bonnys Wonderland, has the following up to date qualifications, diplomas, certificates and license:
BESPOKE FIRST AID
FIRST AID AT WORK
HEALTH, SAFETY & HYGIENE
LASH LIFT & TINT
SEMI PERMANENT ARTIST INCL SKIN PIERCING LICENSE
MAKE UP ARTIST
Please ask for more information. We are happy to send our references and answer all your questions.
Our Salon is approved by the HSE and licensed by the LOCHABER COUNCIL.
Our Salon and Staff is fully insured and qualified.
Our customer services team are focused on providing you with the best possible service. If you have any questions they are available Mon – Fri, 8.30am – 5.30pm via email firstname.lastname@example.org or via phone 01397700563. Please bare with us as we are a small business and very busy. If you like to leave a message, one of our Customer Team will get back to you within 72 hours.
We try to ensure that orders which are placed before 2pm Monday to Friday will be dispatched to you on the same day, using the delivery method chosen by you when you placed your order, although this cannot always be guaranteed. Orders which are placed after 2pm may be dispatched to you on the same day, or on the following day, depending on the number of orders we have received on that day. If you place an order before 2pm and we cannot dispatch it on the same day for any reason, we will contact you to let you know. Please note that we do not dispatch orders or complete deliveries at weekends, therefore if you place your order before 2pm on a Friday for next day delivery, it will not be delivered to you until Monday. Due to the current situation we are currently contacting our clients when their order has been shipped.
You are required to provide a delivery address so that we can supply the products to you, and you will be asked to provide it when placing your order. We will not be responsible for supplying the products late or not supplying at all if this is caused by you giving us incorrect information and If goods are returned as a result of this and need to be resent, then we reserve the right to make an additional charge of a reasonable sum to compensate for any additional expense.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery agent will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
We are not responsible for delays outside our control. Delivery will be undertaken by independent shipping companies. Once goods have left the premises are under the control of that company. We may assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force majeure and we will not accept liability in these instances.
Promotions & Master Discounts
Free delivery promotions and discounts are not applicable to UK areas which incur extra delivery charges, instead a reduced charge will apply to these orders.
It is important to us that your order reaches you in perfect condition. Should any of your items arrive not in the condition advertised, we will happily arrange a return or exchange for you. If you have received a damaged item, please contact our Customer Services department within 2 days of receiving your order, clearly stating the problem with the order. Once the item has been returned to us, we will examine the product and notify you of your eligibility for a refund or exchange, within a reasonable period of time. We will not be able to accept returned items if it is determined that they have been used and in such circumstances no refund will be offered.
Should you wish to return an item to us, for any reason, it is your responsibility to ensure the safe return of this by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a recorded service. The cost of returning the item to us is your responsibility unless it has been received in damaged condition. Should this be the case, postage will be reimbursed upon return delivery of the goods to Bonnys Wonderland. Please be aware that a parcel can take up to 7 working days (30 working days for international deliveries) to be returned and processed. *Please note, any items advertised and/or sold as ‘damaged’ are not eligible for exchange or refund. This returns policy does not affect your statutory rights.
Orders must be returned with the original dispatch note – if you return your items to us without the original dispatch note it may delay the returns process.
For orders with an international* shipping address, a bespoke shipping quote will be provided when placing your order. Your shipping quote may vary according to the size and weight of your order, as well as the country of delivery. *Please note, we can only process international delivery for consumer products with a delivery address in the ROI, USA, and Australia. For trade orders please see our Pro Site T&Cs. International shipping quotes provided by Bonnys Wonderland do not include any additional customs costs, taxes, or duties – charges may vary according to the country of delivery, its applicable legislation, and general inflation. It is your responsibility to make prompt and full payment of these charges to receive delivery of your orders. If you fail to make payment of such charges, resulting in the products being returned to sender, you must pay any additional costs for re-delivery before your order will be re-sent to you. International deliveries are estimated to take between 3-5 working days, subject to custom checks, though this cannot be guaranteed and may be considerably longer.
Should you wish to amend or cancel your order, we will do all that we can to assist you – we simply ask you to contact us as soon as possible after placing your order. In order for us to rapidly process your request, it would be helpful if you had the following information to hand:
Date of order
Value of order
Orders are normally processed swiftly, so we may have already packaged your order and made arrangements for it to be sent to you so in these circumstances, it may not be possible to amend or cancel your order at that point.
Free delivery promotions exclude international delivery addresses and refers to UK Standard delivery only (Recorded Signed For 3-5 working days). Minimum order quantities may be applicable. Delivery times cannot be guaranteed. Furniture, Workstations and Brow Retail/stockist Units are exempt from all free delivery offers.
Signature Bonnys Wonderland
Make up I Hair I Brows I Lashes
Frequently Asked Questions
Most frequent questions and answers
Do you do hair and make up?
-Yes. I do Hair stylings and Makeup. It is also possible to book the combos as it will be a little bit cheaper at the end.
How long does an appointment take ?
It always depends on the booking and yourself. Most of the bookings are between 1 and 2 hours.
Do you do lashes?
I am working with Single and band lashes and can create with these a half or full set from natural to dramatic looks. These lashes last 1 Day and are not damaging the natural lash.
How many people can you book in?
Depends on the booking and the stylings you like we can do hair and make up for a big group of people.
It is possible to arrive with 2-3 other make up artist, Hair stylists and a nail stylist.
Do you have a price list?
No. I am not working with a price list as all prices are individuell for the customer. No customer is the same, no skin and shape the same. Every customer got special wishes and everyone gets a professional personal styling.
Do you do vouchers?
Yes. You can contact us any time and we will send you different designs of our vouchers.
Find out more about Bonnys Wonderland and click here
Bonnys Wonderland is a Make up Art and Hairdesign Company. The Owner Miss B. Watkins is working national & international for TV-, Film-, Musicproductions and Weddings.
Since 2015 she got her own courses for Make up Artists and Hair designers.
Since 2017 she been nominated for over 10 Awards.
2014 - Present
Make up Artist
2015 - 2017
2015-2017 Deutsche Pop Bremen for MUAs & Hairdesiner
2015-NOW Educator and trainer for Make up Art
PBL MAGAZINE (Pro Beauty Loft Magazine)
SEMI PERMANENT MUA
2013 - present
I started Bonnys Wonderland with a Blog and never thought about, that Bonnys Wonderland actually becomes a successful business for Make up Art, Hair design and Permanent Make up. My Blog changed a couple of times and I am happy to present the new Blog with all news about beauty, fashion and lifestyle.
2009 - 2013
Make up Artist - Deutsche Pop
Hair stylist / Hair designer - WELLA Prof.
DIAMANT BLADING - EASY CUT
HEALTH, SAFETY & HYGIENE
ANATOMY & PHYSIOLOGY
LASH LIFT & TINT
Make up Art
semi permanent make up
Lash lift & tint