SERVICE AGREEMENT INFORMATION, terms & condition FOR HAIR, MAKE UP, BROWS & LASHES - BONNYS WONDERLAND

BONNIE.Brows

When booking an appointment with bonnie.brows, you will be asked to agree to all of the terms and conditions below.

I hereby authorise Bonny to perform upon myself a permanent cosmetic/medical enhancement. If any unforeseen conditions arise during the course of the procedure(s) I further request and authorise her to use her full judgement and do whatever she deems advisable and necessary in the circumstances. I confirm that I am 18 years old or over. I understand that bonny has the right to refuse any treatment to any patient for any reason. I accept responsibility for determining the colour, shape and position of the enhancement as agreed during my consultation. I understand that a sensitivity test for pigment does not guarantee that I will not have an allergic response. I am aware that allergic reactions to pigment are rare and therefore accept all responsibility if an allergic response does occur.

I am aware that a sensitivity reaction to anaesthetics can occur and therefore accept all responsibility if a sensitivity reaction does occur. I fully understand and accept that non-toxic pigments are used during the procedure and that the cosmetic enhancement treatment may fade over the course of two years. I understand that even though the colour might fade, the pigment will stay in the skin indefinitely and may leave a light residue of colour. I accept and understand that BONNIE.BROWS meets the highest hygiene standards, and that sterile disposable needles/microblades are used for each individual client, procedure and visit.

I understand and accept that each procedure is a process requiring multiple applications of pigments to achieve desirable results, and that 100% success cannot be guaranteed. I understand that pigment can migrant under the skin although this is a rare occurrence. I understand that a cosmetic/medical enhancement is an invasive procedure and that the infusion process can therefore be uncomfortable.

I am aware that the result of the procedure is determined by the following factors:

- Medication that I am currently taking and/or have taken in the past. - Skin characteristics – i.e. dry/oily/sun-damaged. - Natural skin undertones. - Alcohol intake and smoking habits. General stress. - A compromised and/or weak immune system. - A poor diet. - Post procedure care treatment.

I have been advised that upon completion of the procedure there may be swelling and/or redness of the skin, which should subside within 1-30 days dependent on lifestyle habits and correct aftercare. In some cases, bruising can occur. I have been advised that I can resume normal activities immediately following the procedure. However, using cosmetic materials, prolonged exposure to water, excessive perspiration and exposure to the sun should be limited for up to two weeks following the infusion process.

I understand that immediately after the procedure, the enhancement can be 30-50% darker than the desired result and can take between 4-10 days to lighten. I understand that the true colour should be visible after one month of each application, and that the colour may vary according to skin tone, skin type, age and skin condition. I understand that some skin types accept colour more readily than other and that no guarantee of an exact effect or colour can be given. I understand that there are few effective methods for pigment removal. I agree to inform my doctor of my permanent cosmetic enhancement if I require an MRI scan within three months after undergoing any cosmetic treatment. To my knowledge I do not have any physical, mental or medical impairment and/or disability that may affect my well-being as a direct or indirect result of my decision to have a cosmetic procedure.

I confirm that I am not under the influence of drugs or alcohol. I understand that if I do not allow the practitioner to complete the procedure, I accept all responsibility for the impending result. For the purpose of documentation, I consent to the taking of “before” and “after” photographs for said procedure(s).

I absolutely understand that micropigmentation/injectable aesthetics is an art process that is not an exact science. I understand that every client heals differently. I understand that this is an elective procedure and is not medically necessary. If heavy make-up is required then I accept that I may require additional work, which I understand is chargeable.

I agree to strictly adhere to the typed after-care instructions posted/handed to me, and only use the after-care products given and/or recommend to me by the practitioner. I understand that complications are possible, particularly if post-procedure aftercare instructions are not followed correctly. I confirm that if I get an infection post-procedure, I will visit my Doctor immediately and fully accept that it could be due to the fact that I do not live in a sterile environment. I agree to contact the technician before any third parties if I have any queries or concerns regarding the procedure.

I accept that pigment should stay visible in the skin for up to two years (and, in some cases, indefinitely). I also understand, and accept, that lighter colours will fade quicker than darker colours and that pigment colour may change with time. I acknowledge that if I ever have Botox or collagen treatments that the position of the eyebrows could be affected. I understand that future laser treatments or other skin altering procedures, such as plastic surgery, chemical peels, implants, and/or injectable may alter my semi-permanent make-up. I understand that semi-permanent make-up fades over time and that annual retouches may be required in order to refresh the colour at any given time. The speed at which semi-permanent make-up fades depends on medication, skin characteristics (i.e. dry/oil/sun damaged), natural skin undertones, a compromised and/or weakened immune system, poor diet, excessive sun exposure (including sunbeds), chemical peels and hormone changes.

I confirm that I have had a patch test and have reported no reaction to topical anesthetic and/or pigments. I understand that all prices are subject to change without prior notice.

Privacy Statement BONNIE.BROWS by Bonny Watkins recognises that personal privacy is an important issue and therefore adheres to the privacy policies in line with UK legislation. Any personal information gathered through the website or through paperwork signed at the clinic will be used only for insurance and medical purposes. We hereby declare that we do not sell, license or trade your personal information to third parties. We also declare that we do not distribute your personal information to marketing companies or other such organisations.

The pages of this website use cookies for security purposes. These cookies are not used to capture or store personal information for any purpose other than to authenticate the user and are deleted as soon as a session is terminated. Information about the pages visited by logged-in users is stored for statistical analysis purposes, but individual usage patterns are not monitored.

Finally, we maintain logs of the website’s server activity. These log files include the IP address of every computer used to access the BONNIE.BROWS/BonnysWonderland website. The log files are solely used to analyses usage of the Bonnie.brows / Bonnys Wonderland website.

If you have any questions regarding the privacy statement of Bonnys Wonderland / Bonnie.Brows or any concerns about the personal information you have supplied us with, then please contact us at [email protected] [email protected]

Correction Work I understand that I must inform BonnieBrows of any previous pigment in the skin before I make an appointment with the company. I understand that if I arrive on the day of the procedure in need of corrective work without telling the company then Bonnie.Brows reserves the right to turn me away and charge full price.

Cancellation Policy Failure to attend a scheduled appointment and failure to give seven days’ notice of a cancellation or rearrangement of an appointment will waive your rights to using your deposit towards a different appointment. In addition. DEPOSITS ARE NON REFUNDABLE. Bonnie.brows reserves the right to charge 50% of the procedure as a cancellation fee.

I confirm I have read the Terms and Conditions of Bonnie.Brows at the checkout before paying my deposit.
I acknowledge that paying a deposit/booking fee to BonnieBrows confirms that I have read and agree to the Terms and Conditions of the company.

bonnys wonderland

WHen booking an appointment with bonnys wonderland/ bonnyswonderland-the clinic, you will be asked to agree to all of the terms and conditions below.

This website is operated by Bonnys Wonderland. Throughout the site, the terms “I”, “we”, “us” and “our” refer to Bonnys Wonderland and the terms “other therapist” refers to individual and selfemployed therapists who are renting a room / chair within the Bonnys Wonderland premises. Bonnys Wonderland offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these Terms of Service carefully before accessing or using our website or booking an appointment. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. Our store is hosted by Mr Julian Kipka. They provide us with the online e-­commerce platform that allows us to sell our products and services to you.

SECTION 1 -­‐ ONLINE STORE TERMS By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 -­‐ GENERAL CONDITIONS We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 -­‐ ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 -­‐ MODIFICATIONS TO THE SERVICE AND PRICES Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-­‐party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 -­‐ PRODUCTS OR SERVICES (if applicable) Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-­‐by-­‐case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 -­‐ ACCURACY OF BILLING AND ACCOUNT INFORMATION We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-­‐mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 -­‐ OPTIONAL TOOLS We may provide you with access to third-­‐party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-­‐party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-­‐party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 -­‐ THIRD-­‐PARTY LINKS Certain content, products and services available via our Service may include materials from third-­‐parties. Third-­‐party links on this site may direct you to third-­‐party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-­‐party materials or websites, or for any other materials, products, or services of third-­‐parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-­‐party websites. Please review carefully the third-­‐ party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-­‐party products should be directed to the third-­‐party.

SECTION 9 -­‐ USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-­‐party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-­‐mail address, pretend to be someone other than yourself, or otherwise mislead us or third-­‐ parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-­‐party.

SECTION 10 -­‐ PERSONAL INFORMATION Your submission of personal information through the store is governed by our Privacy Policy. For more detail, please review our Privacy Policy.

SECTION 11 -­‐ ERRORS, INACCURACIES AND OMISSIONS Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 -­‐ PROHIBITED USES In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 -­ DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY Bonnys Wonderland shall not exceed the charges paid under this booking agreement.

Bonnys Wonderland shall have no liability for any third-party (product/service) whatsoever regardless of cause, even if it has been recommended.

Bonnys Wonderland reserves the right to refuse an offer for any reason including technical or content errors, including items erroneously appearing in the cart due to browser cache.

SECTION 14 -­‐ INDEMNIFICATION You agree to indemnify, defend and hold harmless SARA HILL and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-­‐party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-­‐party.

SECTION 15 -­‐ SEVERABILITY In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 -­‐ TERMINATION The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 -­‐ ENTIRE AGREEMENT The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 -­‐ GOVERNING LAW These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.

SECTION 19 -­‐ CHANGES TO TERMS OF SERVICE You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 -­‐ CONTACT INFORMATION Questions about the Terms of Service should be sent to us at [email protected] 1.0 Terms of Booking
Booking form conditions and cancellation policy.
By paying of a non-refundable deposit or booking an appointment online via our booking system or via text/call/ contact form, you will be agreeing to these terms and conditions. If you book online you will tick a box that you will agree to these terms. before booking.

We understand that sometimes your requirements may change and we will do our upmost to accommodate the changes you wish to make. Please read our cancellation policy and reschedule appointments information and terms. .

Bonnys Wonderland & Therapists will work with you to try and secure a suitable date for you to have your appointment. A non-refundable deposit of 30%* ( *Minimum £ 10.00) of the booking price has to be paid to secure your booking. Your appointment will be held for 72 HOURS. If the deposit is not received within this time, the appointment will be released, if you have trouble with a payment, please notify us asap. Once we receive the deposit; we will send a booking confirmation via text or email. We accept online payments, cash, PayPal* , online banking, card payments and Bank transfer, a receipt of the payment will be provided on request.

1.1 RIGHT OF CHANGE Bonnys Wonderland & Team reserves the right to make changes to the terms and price lists of services without notice. If changes are made you will be notified as soon as possible.

1.2 BOOKING The booking of the event is only reserved once the client has paid the non-refundable deposit or booked their appointment online to/with Bonnys Wonderland. Arranging a trial does not reserve Bonnys Wonderland services for the event.

Appointments must be arranged at a time convenient for Bonnys Wonderland and Staff and are held in our premises. Otherwise, a call out charge will be applied of 0.45ppm. The client must state clearly if he / she prefers the appointments outside the salon, otherwise the appointment is automatically booked for the salon.

1.3 PAYMENT The Payment must be made for any service either prior to, or on the day. Failure to make payment may result in court action. The deposit paid by the client will be deducted from the final balance due. Payments can be made Cash, via Bank transfer/online banking, by card or PayPal*. The details will be shown in our Booking Forms and Invoices.

1.3.1 PayPal & Card Payments Please be aware that we will charge a small fee, if you pay via PayPal or Card. By paying the deposit you agree to our Terms & Conditions.

1.4 TRAVEL A travel charge will be made, that is based not only on mileage but also on time taken to travel. This fee once set is non negotiable. The right to refuse to travel is withheld.

The client has to pay for Bonnys Wonderland travel expenses and extra costs, for example flight/ferry/taxi and if needed accommodation.

*Parking Charges Parking charges are charged to the client. Please contact us prior if there is limited parking as we carry a lot of equipment, if we are unaware then this may cause delay.

To avoid any extra charges, please make sure there will be parking available & reserved.

*Longer Journeys– Quote available on request for journeys of two hours or more.

1.5 RESPONSIBILITY OF THE CLIENT The client shall inform Bonnys Wonderland of any issues that may affect the use of any equipment or products. It is the responsibility of the client to inform Bonnys Wonderland of any known skin sensitivity, allergy, health conditions or any concerns regarding medication that may cause a contraindication to skin products. All details are treated as confidential. Where possible, Bonnys Wonderland will choose products that should suit your skin type according to the information provided. Everyone’s skin is different and it’s possible to be allergic to anything at any time in your life. The products selected and agreed upon during the trial will be the products that will be used on the day of your wedding. Bonnys Wonderland is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee. The makeup artist reserves the right to refuse service to the client or members of the party for, but not limited to, abusive and threatening behavior. We do also have the right to cancel the appointment on the day if the client shows up drunk or on drugs. Please also make sure you plan enough time for your appointments.

1.6 GIFT CARDS/ VOUCHERS All Gift Certificates are dated and expire 6 months from the date of issue. Gift Certificates cannot be exchanged for cash. Gift Cards/ Certificates are non-refundable. Gift Cards/ Certificates are non-transferable. Loyalty cards are non transferable. Lost loyalty cards can not be renewed.

1.7 PHOTOGRAPHY The client agrees that the makeup artist may use any photography for publicity purposes which include but are not limited to the makeup artists website and social media pages. If the client does not want any photos taken, the client has to inform Bonnys Wonderland in writing.

1.8 CANCELLATION CHARGES (Bridal Cancellation charges below – Bridal cancellation) If for some reason you decide to cancel your booking, please be aware of cancellation fees. The following charges will apply: The percentages are the proportion of the total booking cost.

OUTSIDE THE SALON:

21-28 DAYS before appointment 30% 15-21 DAYS before appointment 40% 5-14 DAYS before appointment 50% 1-4 DAYS before appointment 100%

SALON APPOINTMENTS

48 HOURS BEFORE Appointment. Otherwise a 50% charge will be applied 24 hours before appointment and 100% on the same day cancellation or non shows.

In the unfortunate event you have to cancel your booking, cancellations need to be made within 14 days of the reserved date in order to avoid the cancellation fee, if the appointment is outside the salon. Unfortunately we had some problems with some of our bookings, (no show, last minute cancellations or missing appointments). Most of our clients book in advance up to a month, this is why we can’t fill the slot directly or at all. If we can fill the slot with our waiting list with a similar booking, you may not need to pay the full cancellation fee. A non refundable booking fee is required on booking. This deposit secures your date.

If you have to cancel your booking, all waiting list members will be contacted in this instance. I always endeavor to get another booking but should this not occur you will be charged a cancellation fee.

The deposit is a non refundable payment as we are a small business. Thank you for your understanding. Please also see 2.1. Reschedule to avoid extra charges or loosing your deposit.

1.9 BRIDAL CANCELLATION

8 weeks before the wedding 30% 6 weeks before the wedding 40%. 5 weeks before the wedding 50%. 4 week before the wedding 100%

In the unfortunate event you have to cancel your booking, cancellations need to be made within 8 Weeks of the reserved date in order to avoid the cancellation fee. A deposit is required on booking. This deposit secures your date. Deposits are in cash,PayPal, card or via bank transfer only. Deposits are NON REFUNDABLE.

If you like to cancel for whatever reason, all waiting list members will be contacted in this instance. I always endeavor to get another booking but should this not occur you will be charged a cancellation fee.

2.0 GENERAL CANCELLATION INFORMATION Cancellations by Bonnys Wonderland due to circumstances out of our control For example: Weather conditions, Flight cancellations, Road closures, Personal safety, unreasonable access e.g lack of parking within a reasonable radius with no warning, your deposit will not be refunded. If the booking is directly affected by circumstances beyond the control of Bonnys Wonderland including but not limited to the reasons mentioned above where possible Bonnys Wonderland will endeavour to rectify such situations, however, no compensation will be offered from Bonnys Wonderland side. It is strongly advised that you take out wedding or event insurance to cover you against these situations. Appointment/Trial no shows – If you fail to show at your trial appointment and have not cancelled/rescheduled within 48hours then you will be charged full price(100%) if not differently agreed to ( see cancellation policy). This money may be added to the total amount. ( see Cancellation fee)

In the event that the contracted Makeup Artist is unable to perform the services agreed upon due to an emergency, illness, or unexpected occurrence a trusted substitute Makeup Artist/ Hair stylist will be assigned and informed of the contracted and discussed arrangements. Bonnys Wonderland can send recommendations if for reasons listed above, but won't take any responsibility for any other artists, as the bride or groom decides the booking with someone else on their own.

DELAYS: A late fee of £10 will be charged for every 15 minutes of delay when a client is late for a scheduled time or if scheduled makeup exceeds allotted time because of client delays. Bonnys Wondeland works back to back for bigger bridal parties.

2.1 Reschedule/ Change an appointment Changes to your booking by adding another person to your original booking can only be accepted if time/resources allow. If you like to reschedule your appointment, this can be made 72 hours from your appointment. If you reschedule your appointment more than once, we may charge a reschedule fee of another 30%. Group bookings: If for any reason you have to reduce the amount of people that you have booked for, you can do this within 8 weeks of booking to avoid charges. (See cancellation fee)

There can be no refunds on items listed on advanced invoice. Any items/services cancelled off advanced invoice less than 4 weeks (30 Days before appointment)* weeks before will be charged at full price.

2.2 HAIR STYLINGS The prices for hair artistry are dependent on the length and style required. The more time consuming your style is the more you pay. Having very long hair, adding lasting curls to long straight hair, intricate plaiting, weaving, braiding etc will push your price to the maximum pricing level. It’s not common for me to make extra charges but please be aware.

As we have many requests for prices before giving a quotation suitable for the clients wishes; we have following start prices. PLease ask for a quote

2.3 WEDDINGS The minimum fee for a wedding day booking is £150.00. This is for makeover costs and trial* only and does not include travel charges, non returnable item costs or travel to church service.

Visit www.bonnyswonderland.co.uk/wedding . Contact us for a free quotation.

*depends on the wedding package you book

2.4 TRIALS You can book your trial any time with Bonnys Wonderland. Extra Trials for family/ guests / bride, will be charged with £50.00 per Person for hair/make up trials.

2.5 WEDDING STYLING DEPOSIT £100.00 deposit is required on booking. This deposit secures your date. Deposits can be paid cash, via Bank transfer, card or PayPal* only. If you would like to cancel your booking, all waiting list members will be contacted in this instance. I always endeavour to get another booking but should this not occur you will lose the £100 deposit.

SURCHARGES For weddings or bigger events / group bookings, if you have a larger bridal party/group booking and it occurs that one make-up artist is unable to ensure the bridal party is ready on time then Bonnys Wonderland can bring along an experienced team to assist. There will be a small charge to cover this, prices can be advised once the requirements have been discussed. Destination wedding surcharges will be discussed at the time of booking.

We kindly request that each client provide electronic photos of each person worked on. They can be emailed to [email protected]

We do not accept last minute services* on the day of the event. Please make every person that needs service is listed on the contract. We need a certain amount of time per person to give quality service.

*If we have some time at the end of the agreed stylings, to do extra stylings, we can take last minute extra bookings – we don’t give any guarantee as our priority is the agreed booking.

2.6 BROW & LASH TREATMENTS The client shall inform Bonnys Wonderland of any issues that may affect the use of any equipment or products. It is the responsibility of the client to inform Bonnys Wonderland of any known skin sensitivity, allergy, health conditions or any concerns regarding medication that may cause a contraindication to skin products. All details are treated as confidential. Where possible, Bonnys Wonderland will choose products that should suit your skin type according to the information provided. Everyone’s skin is different and it’s possible to be allergic to anything at any time in your life. The products selected and agreed upon during the trial will be the products that will be used on the day of your wedding. Bonnys Wonderland is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee. The therapist (the company Bonnys Wonderland and all Staff) reserves the right to refuse service to the client or members of the party for, but not limited to, abusive and threatening behavior, if the client is drugged or drunk.

Bonnys Wonderland will do a patch test every 48hours before treatment that the client has to sign and agree to.

3.0 IMPORTANT INFORMATION *Important information: If any bridal party member /client has head lice on the day of the wedding/booking they will not be able to have their hair styled but will be charged.

If any bridal party member has cancelled last minute or doesn’t show up, Bonnys Wonderland has the right to charge 100% ( See CANCELLATION) *products and responsibility of the client Prior to the trial.

it is the responsibility of the client to inform the makeup artist of any known skin sensitivity, allergy or any concerns regarding medication that may cause a contraindication to skin products. All details are treated as confidential. Where possible, the makeup artist will choose products that should suit your skin type according to the information provided. Everyone’s skin is different and it’s possible to be allergic to anything at any time in your life. The products selected and agreed upon during the trial will be the products that will be used on the day of your wedding. The makeup artist is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used. If the client or party requires a patch test for any products, this can be arranged and charged according to the agreed fee.

3.1 REFUNDS ON ITEMS There can be no refunds on items listed on advanced invoice. Any items/services cancelled off advanced invoice less than 4 weeks before or agreed to differently will be charged at full price or as listed ( see Cancellation).

3.2 GROUP BOOKINGS / BRIDAL PARTIES

Please be prepared to start when I arrive. All ladies receiving makeup should have a clean face & be ready to start. This is very important so we can stay on schedule, and I can finish applications in the allotted time. I will create a schedule for the day, and will send this by email to the Bride for review. I can/will work with your hair stylist (if another one is booked) in coordinating the schedule. Please include full name & all services needed. If any bridal party member has cancelled last minute or doesn’t show up, the makeup artist has the right to charge 100% ( See CANCELLATION) also see Reschedule and Change appointment.

We kindly request that each client provide electronic photos of each person worked on. They can be emailed to [email protected]

We do not accept last minute services on the day of the event. Please make every person that needs service is listed on the contract. We need a certain amount of time per person to give quality service.

3.3 EQUIPMENT Bonnys Wonderland is a professional Makeup Artist, Hair designer, Brow & Lash Stylist and travels with a full range of equipment. Please be aware of extra charges (for example; extra bags checked in for flights). Bonnys Wonderland also provides a Chair and lights/table/mirror to her bookings. It's important that the clients provide electricity. For smaller bookings please make sure you have a table and a chair available, that we can use. I take hygiene seriously. All brushes and makeup products are kept sanitary. All products are sanitised between every makeup application.

3.4 TRUST Bonnys Wonderland is working on her own and only takes other Make up Artist /Assistance if she got bigger groups for the day( see SURCHARGES) “Over the years I know how many stylings I can do. Sometimes early starts are needed but we can discuss this at the trial. I feel very confident in what I do and I know what I am doing. “

3.5 LIMITATION OF LIABILITY Bonnys Wonderland shall not exceed the charges paid under this booking agreement. Bonnys Wonderland shall have no liability for any third-party (product/service) whatsoever regardless of cause, even if it has been recommended.

4.0 ONLINE SHOP We offer our beauty brand Oh.Bonnie, Bonnie.Brows and Bonnys Wonderland in our online shop. Our products are also available in our store. We also offer HD Brow & Andmetics Products as a HD BROW and Andmetics Stockist.

Shipping and Importation or certain products The purchaser remains responsible for all charges and fees incurred. Confirmation of Order All orders placed are an offer of purchase and are subject to acceptance by Bonnys Wonderland. If an order is not accepted a full refund will occur at the earliest possible convenience. Please be aware that the products have to be unopened (!) and unmanaged to be returned and receive a refund.

Bonnys Wonderland reserves the right to refuse an offer for any reason including technical or content errors, including items erroneously appearing in the cart due to browser cache.

Payment Bonnys Wonderland is under no obligation to ship any goods ordered until payment for those goods has been received. In the event of the requested goods being unavailable Bonnys Wonderland may cancel the transaction and offer a full refund, or may at its discretion offer a product of similar value.

Purpose of Goods Upon purchase of goods, the buyer agrees to use the products only for their intended purpose and for their personal use. Any other use will cause the buyer to assume full responsibility for any loss or damage arising out of their use.

Questions as to use can be directed to Bonnys Wonderland via their contact details. Advice and Information The advice and information contained within this website is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. While we make every effort to ensure that the information contained within this website is correct, we take no responsibility for any loss or damage arising from its use. Links to Other Sites Bonnys Wonderland maintains links to other web sites but makes no representations as to the accuracy of the material therein, and is not responsible for the content and conduct of these sites, nor of any goods purchased on these sites. Conclusion of Transaction The agreement for sale is concluded only when goods are handled over to the designated carrier. The title of the goods supplied does not pass to the customer from Bonnys Wonderland until the full amount is paid to Bonnys Wonderland.

Disclaimer Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise. We also reserve the right to make changes and corrections in prices, products, and specifications without notice, this includes our Bonnys Wonderland VIP Club membership fees.

Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. However, there may be misprints, human errors, and omissions. Colour Disclaimer Colour on a computer monitor varies. Please have this in regard when receiving colour swatches.

Product Description Products may not be available or as described. We endeavor to ensure that details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Information may be out of date. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order.

Manufacturer & Supplier Our Products are manufactured in the UK and are vegan friendly and cruelty free.

SHIPPING from Highlands, Scotland ORDERS & PAYMENTS Order Status Most orders begin the order process as soon as your online purchase is completed. Your order will be shipped once your payment is approved, the receiving address is verified, and the item is located in stock.

You will receive an order confirmation via email upon receipt of your order and successful processing of your payment. For overseas customers, depending on your method of shipping a tracking email may or may not be sent. All enquiries relating to your order’s shipping status can be directed to [email protected] Prices The prices of products and other charges displayed on the website may change at any time. Prices do not include shipping and handling costs. These charges will be shown at the conclusion of your shopping and will be dependent on delivery method and location. 5.0 Important information Bonnys Wonderland is a fully credited, qualified and insured Therapist and Artist. All treatments and services are handled and fulfilled with care and professionalism. Bonnys Wonderland is working to the highest standards of Hygiene in and outside of the Salon. 5.1. SALON Our Salon is approved by the HSE and licensed by the HIGHLAND COUNCIL. Bonny Watkins owner of Bonnys Wonderland is fully licensed, insured and qualified. 6.0 DELIVERIES Our customer services team are focused on providing you with the best possible service. If you have any questions they are available Mon – Fri, 8.30am – 5.30pm via email [email protected] or via phone 01397700563. Please bare with us as we are a small business and very busy. If you like to leave a message, one of our Customer Team will get back to you within 72 hours. Delivery We try to ensure that orders which are placed before 2pm Monday to Friday will be dispatched to you on the same day, using the delivery method chosen by you when you placed your order, although this cannot always be guaranteed. Orders which are placed after 2pm may be dispatched to you on the same day, or on the following day, depending on the number of orders we have received on that day. If you place an order before 2pm and we cannot dispatch it on the same day for any reason, we will contact you to let you know. Please note that we do not dispatch orders or complete deliveries at weekends, therefore if you place your order before 2pm on a Friday for next day delivery, it will not be delivered to you until Monday. Due to the current situation we are currently contacting our clients when their order has been shipped. You are required to provide a delivery address so that we can supply the products to you, and you will be asked to provide it when placing your order. We will not be responsible for supplying the products late or not supplying at all if this is caused by you giving us incorrect information and If goods are returned as a result of this and need to be resent, then we reserve the right to make an additional charge of a reasonable sum to compensate for any additional expense. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our delivery agent will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. We are not responsible for delays outside our control. Delivery will be undertaken by independent shipping companies. Once goods have left the premises are under the control of that company. We may assist with tracking orders but you must be aware there may be delays due to weather, transportation issues and any other force majeure and we will not accept liability in these instances. Promotions & Master Discounts Free delivery promotions and discounts are not applicable to outside UK areas which incur extra delivery charges, instead a reduced charge will apply to these orders. Returns It is important to us that your order reaches you in perfect condition. Should any of your items arrive not in the condition advertised, we will happily arrange a return or exchange for you. If you have received a damaged item, please contact our Customer Services department within 2 days of receiving your order, clearly stating the problem with the order. Once the item has been returned to us, we will examine the product and notify you of your eligibility for a refund or exchange, within a reasonable period of time. We will not be able to accept returned items if it is determined that they have been used and in such circumstances no refund will be offered. Should you wish to return an item to us, for any reason, it is your responsibility to ensure the safe return of this by packaging the products adequately and using a reputable delivery service that insures you to the value of the goods and offers a recorded service. The cost of returning the item to us is your responsibility unless it has been received in damaged condition. Should this be the case, postage will be reimbursed upon return delivery of the goods to Bonnys Wonderland. Please be aware that a parcel can take up to 7 working days (30 working days for international deliveries) to be returned and processed. *Please note, any items advertised and/or sold as 'damaged' are not eligible for exchange or refund. This returns policy does not affect your statutory rights. Orders must be returned with the original dispatch note – if you return your items to us without the original dispatch note it may delay the returns process. International Delivery We do not offer shipping/deliveries outside the UK Cancelling Orders Should you wish to amend or cancel your order, we will do all that we can to assist you - we simply ask you to contact us as soon as possible after placing your order. In order for us to rapidly process your request, it would be helpful if you had the following information to hand: Customer name Order number Date of order Value of order Payment method Orders are normally processed swiftly, so we may have already packaged your order and made arrangements for it to be sent to you so in these circumstances, it may not be possible to amend or cancel your order at that point. Promotions Free delivery promotions exclude international delivery addresses and refers to UK Standard delivery only (Recorded Signed For 3-5 working days). Minimum order quantities may be applicable. Delivery times cannot be guaranteed. Furniture, Workstations and Brow Retail/stockist Units are exempt from all free delivery offers. ____________ Signature Bonnys Wonderland Make up I Hair I Brows I Lashes www.bonnyswonderland.co.uk [email protected] +447449692524

Visit Us

20a first floor
Ben Nevis IND EST
PH33 6RU

TEL 01397700563

WORKING HOURS

Monday – Friday
08:00 am – 09:00 pm
Saturday – Sunday – TBC

appointments only

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