Last updated:1/2025

Inclusive Language Policy
At Bonny’s Wonderland, we celebrate and welcome all individuals. While some of the language across our website, forms, and communications may refer to “the bride,” this term is used for ease and industry familiarity.

Please know that wherever we use the word “bride,” we are referring to any person or marrier — regardless of gender identity, role in the wedding, or relationship to the event. This includes grooms, marriers of all genders, clients, guests, or any individual requesting or considering our services.

We are committed to creating a welcoming, safe, and affirming space for everyone. If you have any language preferences or needs, please don’t hesitate to let us know — we’re always happy to adapt.

1. Booking & Agreement

To confirm your booking with Bonny’s Wonderland, a non-refundable booking fee is required. This fee secures your wedding date and is deducted from your final balance.

Booking Fee:
The booking fee is non-refundable and confirms both your date and agreement with us.

Payment:
Payments can be made by bank transfer, credit/debit card, or via our secure online portal. We also offer payment plans—please get in touch to arrange this.

2. Services Provided

We provide a range of hair and makeup services for marriers and their parties, including bespoke packages.

Pricing:
Pricing is based on the package chosen and any add-ons (excluding travel and call-out fees). A full estimate will be sent once we’ve received your completed enquiry form.

Trials:
We offer in-person and virtual trials so you can feel confident about your look. In-person trials are typically held at our Fort William studio, subject to availability. Additional fees apply for alternative locations or out-of-hours appointments.

Wedding Day:
We will bring all necessary kit including mirrors and lighting. You must provide access to power sockets, and a suitable table and chair. Please let us know in advance if this isn’t possible.

3. Important Information

Bridal/Marrier Party Policies:

• If a member of your party has head lice, they cannot be styled on the day, but the full charge still applies.

• Last-minute cancellations or no-shows will be charged in full (see Section 6).

Allergies & Sensitivities:
It is your responsibility to inform us of any allergies or sensitivities. We use professional-grade, skin-friendly products (many of which are vegan and cruelty-free), but cannot be held liable for any reactions.

Timekeeping:
Please ensure all members of your party are on time and ready. A schedule will be sent in advance. Late arrivals may result in that person being moved to the end of the schedule or potentially missing out.

Photos:
To help us prepare, we kindly ask for photos of those receiving styling. These can be sent via email prior to the event or brought on the day.

4. Equipment & Setup

We will bring professional mirrors, lighting, and all styling equipment.

What We Need from You:

• A clean chair and flat table

• Access to power sockets

• Adequate natural or artificial light

Let us know in advance if anything cannot be provided.

Extra Equipment Charges:
If extra equipment is required (e.g. checked baggage for travel), additional fees will apply.

5. Extra Assistance

Large bookings may require additional stylists to stay on schedule, especially for early starts.

Assistant Fee:
Fees typically range from £150–£200 per assistant, depending on party size and timings. You will be advised in advance if assistants are required.

6. Payment Terms

To secure your booking, we require a booking fee and retainer.

Booking Fee & Retainer:
£150 booking fee and/or a 35% retainer for bridal/marrier party services. These are deducted from your final balance.

Final Balance:
The remaining balance is due the week of your wedding, unless a payment plan has been agreed.

7. Trials & Virtual Trials

We offer both in-person and virtual trials to suit your location and needs. All trials are subject to availability.

In-Person Trials:
Usually held Monday–Thursday, 10am–2pm at our Fort William studio. Fees apply for weekends or alternate locations/times. Please bring your veil, jewellery, or accessories if possible.

Virtual Trials:
Held Monday–Friday, 10am–6pm, lasting around 30–75 minutes. Share your ideas and references in advance—we’ll help create your perfect look and provide tailored product recommendations.

8. Wedding Day Service

We work to a detailed schedule to keep everything running smoothly.

Your Responsibility:

• Provide adequate space, a chair, table, and electricity

• Ensure all members of the party are on time and ready

Snacks & Drinks:
For services exceeding 3 hours, we kindly ask that light refreshments are provided.

9. Larger Parties & Early Starts

For large parties or early start times, extra stylists may be required.

Additional Fees:
Extra assistance will be discussed in advance. This ensures a smooth, timely service on your day.

10. Clients Under 16

We do not offer full-face makeup for clients under 14. If someone under 16 requests a full service, adult rates will apply and must be paid on the day if not pre-booked.

11. Hair & Makeup Lessons

We offer personalised lessons—ideal if you’re planning to do your own styling or want tips for your bridal/marrier party.

Cost:
From £200, including a tailored product list and a 20% discount code for products. Available in-person or virtually.

12. GDPR & Privacy

We are committed to protecting your personal data. Information is stored securely and used only for service delivery, financial records, and communication.

Your Rights:

• You can access or correct your data at any time.

• You can request that your data be deleted (subject to legal retention requirements).

• You may opt out of marketing at any time.